FAQs

Asset Manager for Jira gives Jira Assets users a spreadsheet-style workspace to find and update asset objects in bulk.

Instead of opening assets one by one, teams work in a familiar spreadsheet experience.

Benefits:

• Bulk update asset data

• Sort and filter large datasets

• Configure visible columns

• Edit inline

• Save and share views

• Reduce operational overhead

Asset Manager complements Jira Assets by making day-to-day management significantly faster.

Jira Assets is excellent for modeling relationships, schemas, and maintaining a system of record. Asset Manager focuses on making operational work faster.

Asset Manager adds:

• Spreadsheet-style editing

• Faster bulk updates

• Filtering and sorting across many objects

• Inline changes without opening each object

• Saved operational views

Use Jira Assets as your foundation and Asset Manager as your day-to-day workspace for managing large datasets.

Asset Manager is built for working across many assets at once.

Examples include:

• Updating ownership fields

• Status and lifecycle changes

• Correcting imported data

• Updating locations or assignments

• Operational cleanup activities

Use filtering and views to target only the assets you want to change and apply updates efficiently.

Yes. Asset Manager supports creating new assets directly from the application.

Use the Create Asset button to open a guided asset creation form and add new objects without leaving your workspace.

This combines creation and management in one experience:

• Create new assets using a form

• Continue bulk editing existing assets

• Stay in context while managing data

• Reduce switching between screens

For larger operational updates, combine asset creation with filtering, saved views, and spreadsheet-style editing.

Yes. Asset Manager supports reusable views so teams can standardize how they work with assets.

Views help teams:

• Save filters and sorting

• Configure visible columns

• Share operational workspaces

• Return to frequently used datasets

Examples include onboarding workflows, audit preparation, lifecycle reviews, and department-specific operations.

Yes. Asset Manager is designed around spreadsheet-style exploration and editing.

Capabilities include:

• Filter large asset datasets

• Sort by important attributes

• Configure visible columns

• Navigate quickly across objects

• Focus only on relevant data

This makes operational work, audits, reconciliation, and data cleanup substantially faster.

You can scan QR codes from a mobile or tablet. It requires installing our Jira mobile app called Mobility for Jira in addition to Asset Manager for Jira.

In addition to QR code scanning with Mobility for Jira you get:

• Mobile access to Assets

• View and update assets in the field

• Field workflows and operational execution

Asset Manager and Mobility for Jira worth together to solve different parts of the asset workflow.

Each app needs to be installed separately.

Asset Manager for Jira:

• Bulk editing and administration

• Spreadsheet-style management

• Governance and operational updates

Mobility for Jira:

• Mobile access to Assets

• View and update assets in the field

• QR code scanning

• Field workflows and operational execution

Together they support both office and field asset management scenarios.

You need to install an additional app to export. Currently data cannot be exported directly from Asset Manager.

You can export from Asset Manager if you install one of our accompanying apps (additional licenses are required):

• Google Sheets Integration

• Excel Online Integration

• Snowflake for Jira

• Databricks for Jira

• Microsoft Fabric or Jira

Each app allows a user to select Asset schemas, object types, and attributes to be included in an export.

If you are looking to send data from these systems to Assets, please contact us.

Install from the Atlassian Marketplace:

• Google Sheets Integration

Additional licenses for this app are required.

The app allows a user to select Asset schemas, object types, and attributes to be included in an export. Currently data cannot be exported directly from Asset Manager.

Install from the Atlassian Marketplace:

• Excel Online Integration

Additional licenses for this app are required.

The app allows a user to select Asset schemas, object types, and attributes to be included in an export. Currently data cannot be exported directly from Asset Manager.

Install from the Atlassian Marketplace:

• Snowflake for Jira

Additional licenses for this app are required.

The app allows a user to select Asset schemas, object types, and attributes to be included in an export. Currently data cannot be exported directly from Asset Manager.

Install from the Atlassian Marketplace:

• Databricks for Jira

Additional licenses for this app are required.

The app allows a user to select Asset schemas, object types, and attributes to be included in an export. Currently data cannot be exported directly from Asset Manager.

Install from the Atlassian Marketplace:

• Microsoft Fabric or Jira

Additional licenses for this app are required.

The app allows a user to select Asset schemas, object types, and attributes to be included in an export. Currently data cannot be exported directly from Asset Manager.

If Asset Manager cannot show your views or cannot load the page, the problem is usually one of a few temporary or permission-related issues.

What is a view?

In Asset Manager, a view is a saved way of working with asset data.

A view can include:

• the selected schema

• object type scope

• filters

• sorting

• visible columns

When a view cannot be displayed or loaded, it usually means Asset Manager could not access Jira Assets or could not load the saved views list.

1. You do not have access to Jira Assets

You may see:

Assets access is required

This app cannot load because the current user does not have access to Jira Assets.

What this means:

• Your Jira user does not currently have permission to use Jira Assets.

• Asset Manager depends on Jira Assets access and cannot load without it.

What to do:

• Confirm that your Jira account has access to Assets.

• If you are not sure, contact your Jira or Assets administrator.

• After access is granted, open Asset Manager again and click Retry.

2. Jira Assets is temporarily unavailable

You may see:

Couldn't load views

Assets is temporarily unavailable. Retry in a moment.

What this means:

• Jira Assets is currently unavailable for a short time.

• This is usually temporary.

What to do:

• Wait a moment and click Retry.

• Refresh the page and try again.

• If the issue continues, try again later.

3. Jira Assets is temporarily rate limited

You may see:

Couldn't load views

Assets is temporarily rate limited. Retry in a moment.

What this means:

• Jira Assets is receiving too many requests in a short period.

• Asset Manager is waiting for Jira Assets to allow more requests.

What to do:

• Wait briefly, then click Retry.

• Avoid repeatedly refreshing the page.

• If this happens often, try again later when usage is lower.

4. The views directory could not be loaded

You may see:

Couldn't load views

Failed to load the views directory.

What this means:

• Asset Manager could not load the saved views list.

• This can happen because of a temporary backend or Assets loading issue.

What to do:

• Click Retry.

• Refresh the page.

• If the problem continues, try again later or contact support.

Quick checks

Before reporting the issue, try these steps:

1. Click Retry.

2. Refresh the browser page.

3. Confirm that you can access Jira Assets directly.

4. Wait a minute and try again.

5. Ask your Jira admin whether your account has Assets access.

When to contact support

Contact support if:

• you continue to see the same error after retrying

• other users can open Asset Manager but you cannot

• you believe you should already have Jira Assets access

• the issue continues for an extended period