Data Subject Request (DSR) Handling Procedure – MobilityStream, LLC
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Intake request via privacy@mobilitystream.com or support portal (Jira Service Management).
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Verify identity of requester using email confirmation or customer reference.
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Query relevant systems (AWS logs, Jira tickets, SupportPlatform) for personal data: IP logs, user accounts, support ticket metadata.
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If data exists, provide copy or delete as requested; if no data retained, communicate outcome to requester.
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For deletion requests, trigger automated log and ticket deletion jobs; confirm completion.
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Respond within 30 days; escalate complex requests to privacy lead or DPO.
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Document request, actions taken, and response in Jira for audit and compliance.