Push Notification Setup

Push Notifications are a popular feature of the Mobility for Jira apps. They work for both Mobility for Jira Team & Portal apps on all platforms such as iOS, Android, and macOS. Push Notifications are sent to by your Jira Data Center/Cloud instance upon changes to issues. The Mobility for Jira add-on from the Atlassian Marketplace needs to be installed on your Jira instance.

On your Mobile Device

To enable notifications in the Mobile app please do the following on your device:

• Team Apps: Profile > Settings > Notifications then select the Jira event you are interested in

• Portal Apps: Profile > Settings > Push Notifications turn on the switch

Once a user enabled notifications, they will start receiving push notifications if they are

1. Reporter or

2. Assignee or

3. Watcher and

4. Enabled the specific Jira event (Team only, Portal will receive all events)

iOS: When starting up Mobility for Jira Team for the first time, accept to receive push notifications when you first start the app.

On your Jira Data Center Instance

1. Make sure you install the latest version of the Mobility for Jira add-on from the Atlassian Marketplace.

2. Ensure that Push Notifications are enabled for both iOS and Android (Jira Administration > Manage Apps > Mobility for Jira > Configuration)

3. Your Jira Data Center instance needs to make outbound calls to send Push Notifications. Check with your Network Administrator that your Jira server can make the following outbound calls:

   1. Google Firebase Cloud Messaging (FCM) service to https://fcm.googleapis.com on ports 5228, 5229, and 5230.

   2. Token service to https://api.mobilitystream.com on port 443

Troubleshooting

1. When you test notifications, make sure your user is the reporter, assignee, or watcher of the issue you are testing with. Make sure you use a different user account to make a change to your test issue since you won't receive changes that you make yourself

2. Jira Data Center only: Go to Administration > Manage Apps > Mobility for Jira > Devices
   a. Is your device registered and all the events turn on?
   b. Try to remove all entries and re-register your device with the steps above

3. Jira Data Center only: There are some known issue with H2 (in-memory database), usually only used for testing but not production.

4. Jira Data Center only: Check your firewall setting to ensure outbound calls to above services are allowed.

5. Please contact our Service Desk, we can help you identify and solve these issues: support@mobilitystream.com

Here is additional information:
Push Notifications